TERMS & CONDITIONS

Terms & Conditions

Welcome to MAXXIMA INFINITE SDN BHD for online store. Terms and conditions stated below applies to all visitors and users of http://www.maxxima.my. You are bound by these terms and conditions as long as you're on http://www.maxxima.my

General

The content of terms and conditions may be change, move or delete at any time. Please note that http://www.maxxima.my have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, http://www.maxxima.my will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words "Contents of the Site" are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by MAXXIMA INFINITE SDN BHD.

Comments and Feedbacks

All comments and feedbacks to MAXXIMA INFINITE SDN BHD will be remain saiffil@masyuk.com.

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SHIPPING, CANCELLATION, AND REFUND POLICY

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at saiffil@masyuk.com

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
Only items that have been purchased directly from saiffil@masyuk.com Online Store can be eligible for a return.
Any saiffil@masyuk.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers' returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect: The item is not the item you ordered. Wrong size or the color is different from what is indicated on the order summary, or there are missing items inside the packaging.
Damaged: The items are found to be damaged upon receipt. Items have been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete saiffil@masyuk.com Online Store product.

Returned items must meet the following requirements:

The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt).
You have proof of purchase (order invoice number and receipt).
Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
Credit card refunds services: Refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

Change In Shipping Address

If you have any request for change of shipping address, please email us at saiffil@masyuk.com within 12 hours upon your order submission.

If the request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once the goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms. Proof of purchase, invoice, or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.